This policy defines the procedure for processing the personal data of users of the platform, as well as other individuals who provide their personal data in connection with its use or operation. Please read this document carefully. By providing us with your personal data, you agree to its processing in accordance with the terms of this policy.
If you do not agree with these terms, please do not provide us with your personal data and do not use the platform.

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact details

Email
alter.vista.olga@gmail.com


What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase history

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

We collect or use the following information to comply with legal requirements:

• Name
• Contact information

Lawful bases and data protection rights. Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure- You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing- You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Our legitimate interest in processing personal information is to operate and grow our business by selling unique artistic works and educational courses to a global audience. The Necessity: We need specific personal data (such as shipping address and email) to ensure secure payment processing, prevent fraudulent transactions, and ultimately deliver the bespoke, antique works to the client. This is essential for fulfilling the business transaction and maintaining high standards of customer service for unique, high-value art objects. The Balancing Test: We only process the minimal amount of data required for these purposes. The benefits (secure order fulfillment, protection against fraud, and efficient delivery of the purchased product) are paramount to the success of the business and significantly outweigh the minimal risks associated with processing this limited set of non-sensitive personal information. We ensure data is held securely and is never shared beyond the necessity of fulfillment (e.g., sharing the address with the shipping courier).

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Our legitimate interest in processing personal information is to operate and grow our business by selling unique artistic works and educational courses to a global audience. The Necessity: We need specific personal data (such as shipping address and email) to ensure secure payment processing, prevent fraudulent transactions, and ultimately deliver the bespoke, antique works to the client. This is essential for fulfilling the business transaction and maintaining high standards of customer service for unique, high-value art objects. The Balancing Test: We only process the minimal amount of data required for these purposes. The benefits (secure order fulfillment, protection against fraud, and efficient delivery of the purchased product) are paramount to the success of the business and significantly outweigh the minimal risks associated with processing this limited set of non-sensitive personal information. We ensure data is held securely and is never shared beyond the necessity of fulfillment (e.g., sharing the address with the shipping courier).

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We process personal information to comply with our legal duties in several key areas. This includes compliance with tax and accounting legislation, such as maintaining accurate transaction records (names, addresses, and purchase details) for the required statutory period, as mandated by HMRC. We also process data to comply with consumer protection laws (e.g., handling refunds, returns, and guarantees) and to fulfill our obligations under the General Data Protection Regulation (GDPR), which requires us to respond to Subject Access Requests (SARs) and ensure data security.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from

• Directly from you
• Publicly available sources
• Suppliers and service providers
• Website analytics (Google Analytics) and cookies which collect technical and pseudonymous data about user activity, location, and device information (e.g., IP addresses, device IDs, browser type).

How long we keep information

We only store your personal information for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our primary retention periods are as follows:
1. Financial and Transactional Records: We retain data related to sales and financial transactions for a period of **six (6) years** plus the current financial year, to comply with UK tax and accounting legislation (HMRC).
2. Marketing Subscriptions: Email addresses and names used for marketing communications are retained until you **withdraw your consent** (unsubscribe) or ask us to delete them.
3. Customer Account Data and Guarantees: Data used for ongoing account management and warranties is kept for the duration of the guarantee period and for a reasonable period thereafter (up to **six years**) in line with consumer protection laws.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors
Website Hosting Platform (e.g., Tilda Publishing)
This data processor does the following activities for us: They host and operate the entire website, store user data collected via contact and subscription forms, and manage the website\'s security and technical functionality.
Shipping and Logistics Providers \/ Couriers (e.g., DHL, Royal Mail, located globally).
This data processor does the following activities for us: They handle the physical collection, delivery, and tracking of purchased items to fulfill the contract of sale.
Others we share personal information with

• Professional or legal advisors
• Relevant regulatory authorities
• Organisations we’re legally obliged to share personal information with
• Suppliers and service providers

Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Gmail
Category of recipient: IT, Web Hosting and Analytics Providers (e.g., Tilda, Google), as well as International Payment and Logistics Services.
Country the personal information is sent to: US
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge).
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Tilda
Category of recipient: IT, Web Hosting and Analytics Providers (e.g., Tilda, Google), as well as International Payment and Logistics Services.
Country the personal information is sent to: Cyprus
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (Adequacy Regulations).

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last Updated: 3 December 2025